We love feedback. Here are the three ways to send it and what we do with each.
1. The feedback button
Bottom-right of every dashboard page. Hit it, type what you think, hit send. The message goes to a shared product inbox that we read every morning. We tag, route, and reply within two business days.
This is the right channel for: bug reports, feature ideas, anything we should know.
2. Through your operator
Your operator hears feedback from you constantly and writes it up. The operator team meets weekly to review patterns — when three operators have heard the same suggestion in a week, it becomes a candidate for the roadmap.
This is the right channel for: feedback that is hard to put in writing, frustrations that have been building, "this is annoying" things you would not bother to file a ticket about.
3. Office hours
We hold open office hours every other Tuesday at 11am Pacific. Anyone with a dashboard account can join. We demo what is shipping, you ask questions, you raise gripes. The link is in the dashboard footer.
This is the right channel for: ongoing dialogue, big strategic feedback, hearing from peers.
How we decide what to build
We score every request on three axes: how many clinics it affects, how badly, and how hard it is to build. Things that score high on all three ship within a quarter. Things that score high on impact but are hard to build go into the roadmap with a real estimate.
What we do not do
We do not build feature requests just because one person asked. We do not promise dates we cannot keep. We do not ship things half-baked because someone is loud about wanting them.
If your request does not get built, you will get an honest answer about why. "Not now, here is why" is a real response. We do not hide behind a "we are considering it" forever.