Once you are running a few hundred orders a week, the order queue needs structure. Here is how to make it manageable.
Filtering
The queue defaults to "needs action" — orders that are paid but not yet shipped. You can filter by:
- Clinic — useful if you do high volume with one clinic and want to batch their orders together
- SKU — pick the products you have in front of you and only see orders for those
- Date — same-day, last-24h, last-7-days
- Priority — orders with a "rush" flag (paid for expedited shipping) bubble to the top
Saving filter combinations
Tap "Save view" and name the combination. The view appears in your sidebar. Common patterns:
- "Today's UPS pickup" — paid orders, ground shipping, before 11am
- "Cold chain Monday" — refrigerated SKUs only, paid before Sunday
- "Clinic X bulk" — orders from a specific high-volume clinic
Batch printing
Select multiple orders with the checkboxes on the left. Hit "Print labels" to get all selected labels in a single PDF, in the order you have them sorted. This is the fastest workflow — print 20 labels at once, walk over to the packing table, work through the stack.
Holds
Sometimes you need to hold an order — backorder, address verification, anything. Tap the menu on the order row and pick "Hold". The order stays in the queue with a yellow flag and the clinic gets notified that fulfillment is paused with your reason.
SLA timers
Every order has an SLA timer based on its category. Standard products have a 2-business-day SLA. Compounded has 5. Cold chain has its own schedule. The timer is green until 80% elapsed, then yellow, then red. The dashboard surfaces red SLAs at the top of the queue automatically.