- What happens in your first week as a clinic
A clear day-by-day of how your storefront, products, and team are set up so you can start selling within a week.
- How fast does my order ship?
Ship times by product type, what tracking looks like, and what to do if something is delayed.
- Can I pause my reorder?
Yes — here is how to pause a subscription, change cadence, or skip a single shipment.
- Setting up your own web address
Point yourpractice.com at your storefront in three steps, with no DNS jargon.
- Reading your monthly bill
What every line on your monthly invoice means, and how to predict your next bill.
Getting started
Your first week with Platform Health.
Day-to-day
How to work with your team and the dashboard.
Orders & shipping
Tracking, shipping windows, and what happens after checkout.
Billing & payouts
Reading your bill, invoices, and getting paid.
Compliance & safety
Age-gates, RUO, HIPAA, and what we do behind the scenes.
- How prescription products work
What changes when a product requires a consult, and what we ask you to acknowledge at checkout.
- When the age-gate fires
Why some storefronts ask you to confirm your age and how the gate works.
- Setting up two-factor authentication
How to add a second sign-in factor and what happens if you lose your phone.
- Where your data is stored
A plain-English answer about hosting, regions, and what to do if you need data in a specific country.
Vendor tools
Catalogs, price lists, and per-clinic settings.
Troubleshooting
When something looks off, start here.
Can’t find what you’re looking for?
Clients reach their clinic through the storefront help link. Clinics and vendors get a dedicated operator inside the dashboard — message them anytime and you’ll hear back the same business day.