Connecting a custom domain looks scary. It is not. Here is the whole process.
Step 1 — own the domain
You need to already own the domain (yourpractice.com or whatever you bought). If you do not, buy it from any registrar — we recommend Namecheap or Cloudflare for new registrations because their dashboards are friendlier than the older ones.
Step 2 — tell us the domain
In the dashboard, go to Settings → Domain and type in your domain. We will show you two records to add at your registrar:
- A CNAME record on www pointing to proxy.joinplatformhealth.com
- An A record on @ (the bare domain) pointing to our edge IP
You add those records once. They take anywhere from five minutes to four hours to propagate, depending on your registrar.
Step 3 — confirm
Come back to the dashboard. The domain status row will turn green when we see your records pointing at us. Once it is green, your storefront is live at the new address. The old temporary URL keeps working too — both routes resolve to the same store.
If anything looks wrong, your operator can see the same domain status you can, and they will reach out before you notice.
What about email?
We do not touch your email DNS. If you already use Google Workspace or Microsoft 365 for email, those records (MX, SPF, DKIM) stay exactly where they are. We only manage the records that route web traffic.