Your first week is mostly us doing the work and you confirming choices. Here is what to expect, day by day.
Day 1 — your kickoff call
We meet for thirty minutes. You walk us through the products you want to sell, who your clients are, and any branding you already have (logo, colors, voice). If you do not have those yet, we have defaults that look good and we can refine later.
By the end of the call you will have:
- A draft storefront URL on a temporary subdomain (yourpractice.joinplatformhealth.com)
- An assigned operator — the human who handles the work behind the scenes
- A short list of products we will load first
Day 2-3 — products and brand
Your operator loads your initial product catalog. If you have a list, send it over in any format (spreadsheet, PDF, screenshots from another platform — does not matter). They handle the photo work, the copy, the pricing logic, and the compliance flags.
Day 4 — your first review
You log in and walk through the storefront. Anything that looks wrong, you flag in the dashboard or just tell your operator. The fixes happen the same day.
Day 5 — go-live checklist
We connect your real domain (yourpractice.com), turn on payments, and verify your provider keys. You write a one-line message that goes out to your existing client list announcing the new storefront.
Day 6-7 — first orders
Real orders start rolling in. Your operator watches the queue with you for the first few days so nothing falls through the cracks. Refunds, address changes, and dosing questions all route through the same dashboard.
Most clinics are taking real orders by day seven. The few that take longer usually need extra time on compliance review for a specific product.