Vendor payouts run on a Net-30 schedule. Here is how that translates to dates.
The cycle
Orders shipped between the 1st and the last day of a month roll up into a single payout. That payout lands in your Stripe account on the 25th of the following month.
Example: orders shipped in March land on April 25.
What is included
The payout amount is:
- The sum of order subtotals for orders shipped in the period
- Minus our marketplace fee (your contracted rate, typically 8-12%)
- Minus any returns or refunds processed in the same period
Shipping is reimbursed at-cost, not on Net-30 — that is a separate weekly transfer.
Reading the statement
Every payout comes with a CSV statement. The columns are:
- order_id — unique ID for the order
- clinic — which clinic placed the order
- shipped_at — date the order shipped
- subtotal_cents — what the clinic paid for products
- fee_cents — our marketplace fee for that order
- net_cents — what you receive for that line
Sum of net_cents equals the payout amount.
Faster terms
If you have shipped consistently for six months with low return rates, you can request Net-15 or Net-7. Talk to your operator about the qualification criteria.
When something is off
If a payout looks wrong, the first thing to check is the statement CSV — usually it is a refund you forgot about. If the math still does not work, message your operator with the payout date and the discrepancy and they will reconcile it within a business day.